Refund Policy
Last updated:
The short version
If we haven't done the work you paid for, you get your money back. Once work has been performed, fees for that work are non-refundable.
This Refund Policy applies to services purchased from Ranket Inc. (“Ranket,” “we,” “us”), a Leadket brand. If you have a signed service agreement with us and it contains different refund terms, your agreement controls.
When you are eligible for a refund
- Work not started: you paid for a service, but we have not started any work on it.
- Prepaid periods with no work performed: you were billed in advance for a future period and cancel before any work for that period begins.
- Billing errors: duplicate charges or amounts charged in error.
In these cases we refund the amount paid for the work that was not performed.
When refunds are not available
- Fees for work already performed, including audits, onboarding, Google Business Profile optimization, content, citation building, review management setup, link building, reporting and consulting.
- Billing periods in which work has started, even if the period has not ended.
- Third-party costs paid on your behalf, such as directory listing fees, software licenses or advertising spend.
Search rankings depend on factors outside our control, including changes to Google's algorithms and competitor activity. Dissatisfaction with rankings on its own is not grounds for a refund of work performed.
Free trial
New clients can start with a 7-day free trial. You are not charged for work performed during the trial. If you decide not to continue, tell us before the trial ends and you will not be billed.
Our call guarantee
If we don't deliver 45 calls in 90 days, we don't stop — we keep working on your campaign for free until you reach 45 calls. Because the guarantee is honored with continued work, a missed target is not grounds for a refund of work already performed. How calls are counted is set out in your service agreement. Learn more on our guarantee page.
How to request a refund
Contact us at contact@ranket.co, by phone at +1 (707) 981-4054 or by mail at the address below, and include your business name, invoice number and the reason for your request. Please contact us as soon as possible and within 30 days of the charge.
We review every request within 5 business days. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit.
Cancellations
You can cancel future services according to the notice terms in your service agreement. Cancelling stops future billing; it does not create a refund for work already performed.
Chargebacks
If you believe you were charged incorrectly, please contact us before disputing the charge with your bank. We resolve billing questions quickly and directly.
Contact
Ranket Inc.
30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 (707) 981-4054
Email: contact@ranket.co